Host Guidelines

The standards and expectations that help you deliver exceptional travel experiences.

Quality Standards

Deliver trips that match your published description. Ensure accommodations, transportation, meals, and activities meet or exceed what was promised to travelers.

Trip Expectations

Be present and engaged during your trips. If you arrange a local guide instead of traveling yourself, ensure the guide is qualified and briefed on the itinerary.

Guest Communication

Respond to traveler messages promptly — ideally within 24 hours. Clear, timely communication builds trust and leads to better reviews.

Safety Expectations

Prioritize traveler safety at all times. Vet any local partners, maintain emergency contacts, and provide travelers with relevant safety information before and during the trip.

Cancellation Policy

Honor the refund policy you set for each trip. If you must cancel a trip, notify travelers immediately and process refunds promptly through the platform.

Payments

All payments are processed through Stripe. Hosts receive payouts to their Stripe Connect account. Payout timing depends on your payout category — either 60 days before departure if you are a Host Partner, or 24 hours after the trip start date if you are a Standard Host.

Platform Rules

Do not request off-platform payments, share contact information before booking, or circumvent the booking system. Violations may result in suspension or removal.

Code of Conduct

Treat all travelers with respect and dignity. Discrimination, harassment, or unsafe behavior will not be tolerated and may result in permanent removal from the platform.