Safety

Your safety and trust are at the core of everything we do. Here's how we protect you on every trip.

Identity Verification

Every host completes identity verification before publishing trips. We collect government-issued ID and review host applications to ensure only trusted hosts are approved. Travelers may also be asked to verify their identity for certain trips.

Secure Stripe Payments

All payments are processed through Stripe, a PCI-compliant payment processor. Your card details are encrypted and never stored on HostMyTour servers. Hosts receive payouts through Stripe Connect, ensuring funds are handled securely.

Host Verification

Hosts go through a multi-step approval process: application review, identity verification, and for corporate hosts, business registration verification. We monitor host activity and respond to reports of misconduct.

Traveler Expectations

Travelers are expected to respect local cultures, follow host guidance, and treat fellow travelers with kindness. Review our community standards below for the full code of conduct.

Emergency Support

If you experience an emergency during a trip, contact your host first and local emergency services if needed. For platform-related issues, reach out through our Contact page and our team will respond promptly.

Reporting Issues

If you encounter a safety concern, inappropriate behavior, or a dispute with a host or traveler, report it through the Contact page. All reports are reviewed and handled confidentially.

Community Standards

HostMyTour is built on trust and respect. We do not tolerate discrimination, harassment, or unsafe behavior. Hosts and travelers who violate these standards may be removed from the platform.